User Experience Designer
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Gulfstream Aerospace Internship

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Gulfstream Aerospace UX Design Internship

 

OVERVIEW

Over winter 2018 I worked part time at Gulfstream Aerospace as a User Experience Design intern while attending a full set of classes. I was given the opportunity to work alongside talented designers and engineers to refresh two of their iOS apps. I began by shadowing a couple UX designers and transitioned into running my own independent project. I had the opportunity to run a workshop on a new designing platform and got the team out of the office one Friday afternoon by organizing a department golf outing. Overall it was a huge learning experience to see UX out of the classroom and out in the working world. 

 

Performance App

Performance is an iOS iPad app used by pilots before takeoff to ensure their plane is within the FAA flying requirements. I worked alongside two UX designers and together on an agile team to meet deadlines. In this refresh we were working to integrate a few new features that stakeholders had requested. From updated toast messages to more descriptive charts.

My Role :

User Research Interviews 

High Fidelity InVision Prototypes

Work with developers and engineers to finalize requirements 

User Testing 

Learned :

Company Branding 

Agile team management 

Advocating for the User

New research analysis methods

UX Writing

 

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Cabin Control App

Cabin Control is an iOS iPhone app used by flight attendants and passengers to change the internal cabin conditions, from lighting to arrival details. This was an independent project assigned as a heuristic evaluation for an upcoming refresh on the app. At the beginning of the research process a coworker and I attended a Flight Attendant Training Course structured to teach new software for the cabin. This was a key research piece because we could understand how the software is taught after implementation. In the end, I suggested updates to current trends and adding to the system by integrating the watchOS platform.

Learned : 

New Evaluation Method

Principle Animations 

Presenting to a variety of perspectives

My Role :

Evaluate Design Needs

Outline Current State

Design Recommendations 

 

Heuristic Evaluation Process

Current State Diagram. I outlined how the current app functions and all the features, discovering that there are many features buried too deep for users to easily access and use on a regular basis.

 

Current App Design

 

Process Sketches

Redefining the app structure.

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Moving Forward

I identified 3 key areas of improvement based off of Nielsen Normanā€™s Heuristics Framework.

  1. An inconsistant UI

  2. Hidden Features

  3. Conflicting Visual Design

Low Fi Initial Prototypes

 
 

Final Mock Ups

 
 
 

A Redefined Start Up Experience

Prompting the passenger to select their seat first, relaying into their app possibilities.

 
 

Clear Confirmation

Now our passenger has instant feedback that their attendant has been contacted.

 
 
 
 

Consistent UI

An interface that feels cohesive from beginning to end.

 

Apple Watch Integration


 
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Community.

Throughout this internship I saw first-hand that the community of people you work with make a big difference on performance. I learned more than I could have imagined and saw an immediate impact by integrating these skills/methods into my school projects. I had my first experiences presenting to key business stakeholders and working in an Agile framework.