Gulfstream Aerospace UX Design Internship
Over winter 2018 I worked part time at Gulfstream Aerospace as a User Experience Design intern while attending a full set of classes. I was given the opportunity to work alongside talented designers and engineers to refresh two of their iOS apps. I began by shadowing a couple UX designers and transitioned into running my own independent project. I had the opportunity to run a workshop on a new designing platform and got the team out of the office one Friday afternoon by organizing a department golf outing. Overall it was a huge learning experience to see UX out of the classroom and out in the working world.
Performance is an iOS iPad app used by pilots before takeoff to ensure their plane is within the FAA flying requirements. I worked alongside two UX designers and together on an agile team to meet deadlines. In this refresh we were working to integrate a few new features that stakeholders had requested. From updated toast messages to more descriptive charts.
My Role :
User Research Interviews
High Fidelity InVision Prototypes
Work with developers and engineers to finalize requirements
Agile team management
Advocating for the User
New research analysis methods
Cabin Control App
Cabin Control is an iOS iPhone app used by flight attendants and passengers to change the internal cabin conditions, from lighting to arrival details. This was an independent project assigned as a heuristic evaluation for an upcoming refresh on the app. At the beginning of the research process a coworker and I attended a Flight Attendant Training Course structured to teach new software for the cabin. This was a key research piece because we could understand how the software is taught after implementation. In the end, I suggested updates to current trends and adding to the system by integrating the watchOS platform.
New Evaluation Method
Presenting to a variety of perspectives
My Role :
Evaluate Design Needs
Outline Current State
Heuristic Evaluation Process
Current App Design
I identified 3 key areas of improvement based off of Nielsen Norman’s Heuristics Framework.
An inconsistant UI
Conflicting Visual Design
Low Fi Initial Prototypes
Final Mock Ups
A Redefined Start Up Experience
Prompting the passenger to select their seat first, relaying into their app possibilities.
Now our passenger has instant feedback that their attendant has been contacted.
An interface that feels cohesive from beginning to end.
Apple Watch Integration
Throughout this internship I saw first-hand that the community of people you work with make a big difference on performance. I learned more than I could have imagined and saw an immediate impact by integrating these skills/methods into my school projects. I had my first experiences presenting to key business stakeholders and working in an Agile framework.